Terms of Service

Last updated: October 6, 2026

These Terms of Service (the "Terms") govern your access to and use of the Levia web service available at levia.theheavyapps.com and related pages, operated by The Heavy Apps Inc ("we", "us", or "our") (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Important Disclaimer

Levia uses artificial intelligence to simulate conversations, respond to you, and score your practice. AI-generated responses, feedback, and scores may be inaccurate, incomplete, or unsuitable for your situation, and are indicative only. The coach and any roleplay character are not real people and do not represent the views of real individuals.

Do not rely on the Service as a substitute for professional help. If you are dealing with a mental health concern, a legal matter, a safety issue, or any situation where you need qualified advice, please consult an appropriate professional. If you are in danger or experiencing an emergency, contact your local emergency services immediately.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Accounts

Some features require you to sign in with your email address. You agree to provide an accurate email address, keep access to it secure, and maintain the confidentiality of any sign-in links or codes you receive. You are responsible for all activity under your account. Notify us immediately at support@leviachat.org if you suspect unauthorized use of your account.

4. License and Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use. You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms;
• Copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract the source code of the Service, except as permitted by law;
• Interfere with or disrupt the operation or security of the Service;
• Access the Service by automated means or circumvent access restrictions, usage limits, or payment requirements;
• Upload or transmit content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable;
• Upload or submit private conversations, screenshots, recordings, or other information about other people unless you have the right to do so, or share unnecessary personal details of third parties;
• Use the Service to harass, threaten, deceive, defraud, or manipulate other people, or to prepare for doing so;
• Attempt to make the Service produce unlawful, hateful, sexually explicit involving minors, or otherwise prohibited content, or to bypass its safeguards;
• Use the Service, its outputs, or its scores to provide coaching, therapy, or other regulated professional services to third parties, or resell them.

5. Subscriptions and Purchases

Certain features are available through paid subscriptions or promotional offers. Payments are processed by Stripe. Billing, renewal, and cancellation are described in our Subscription Terms, and refunds are addressed in our Refund Policy, both of which are incorporated into these Terms by reference.

6. Content of the Service

Coaching responses, roleplay scenarios, feedback, scores, and recommendations in the Service are generated with the help of AI and are provided for general informational and educational purposes only. Individual results vary and depend on many factors outside our control, and we make no representations about outcomes you may achieve in real-life conversations, relationships, negotiations, or otherwise. You are solely responsible for how you use the Service's outputs.

7. User Content

You retain ownership of the content you submit to the Service, including your voice recordings, text, and screenshots ("User Content"). Most User Content is stored locally on your device as described in our Privacy Policy. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to process, transmit (including to our AI provider), and display such content solely as necessary to operate and provide the Service to you. You confirm that you have the necessary rights to submit your User Content and that doing so does not violate the rights of any third party.

8. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content (excluding User Content), is owned by The Heavy Apps Inc or its licensors and is protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are transferred to you.

9. Third-Party Services

The Service relies on and may link to third-party services, including our AI provider (OpenAI) and payment processor (Stripe). Your use of third-party services is governed by their own terms and policies, and we are not responsible for third-party services.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE OR ITS AI-GENERATED OUTPUTS WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES, THAT ANY IMPROVEMENT IN YOUR SKILLS OR ANY OTHER OUTCOME WILL BE ACHIEVED, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE HEAVY APPS INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING LOSS OF LOCALLY STORED CONTENT. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify and hold harmless The Heavy Apps Inc and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your User Content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time and request deletion of your account by contacting support@leviachat.org. We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or if we discontinue the Service. Upon termination, the provisions of these Terms that by their nature should survive (including Sections 8 and 10–12) will survive.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in Wyoming, and you consent to their jurisdiction, except where applicable consumer protection law grants you the right to bring proceedings in the courts of your place of residence.

15. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice within the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

16. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies referenced in them, constitute the entire agreement between you and The Heavy Apps Inc regarding the Service.

17. Contact Us

Questions about these Terms can be directed to us using the details below.