Refund Policy

Last updated: October 6, 2026

This Refund Policy explains how refunds are handled for purchases and subscriptions on the Levia web service (the "Service"), operated by The Heavy Apps Inc. It forms part of our Terms of Service.

1. How Payments Are Made

Levia is a web service, and all purchases are made directly through our website. Payments are processed by our payment processor, Stripe, and refunds are issued by us to the original payment method. Levia is not sold through the Apple App Store or Google Play.

2. Refund Requests

• You may request a refund within 14 days of the purchase or of the start of a subscription period (including the first charge after a trial or promotional period), provided the request is made in good faith;
• Refunds are issued to the original payment method;
• Approved refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

3. EU and UK Consumers — Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase of digital content or services within 14 days without giving a reason. By starting to use digital content or services immediately, you acknowledge that you may lose the right of withdrawal once performance has begun with your express consent. This does not affect your statutory rights in the case of faulty or misdescribed services.

4. Trials, Promotional Offers, and Renewals

Cancelling during a free or paid trial, or before a renewal date, prevents future charges. Except where required by applicable law or as described in this Policy, fees already paid are non-refundable, and we do not provide refunds or credits for partially used subscription periods or unused features. Cancelling a subscription stops future charges but does not retroactively refund the current period; you retain access to paid features until the end of the paid period. See our Subscription Terms for cancellation instructions.

5. Outcomes Are Not Grounds for Refunds

Levia provides AI-based practice and feedback, not professional coaching, therapy, or advice. As explained in our Terms of Service, we do not guarantee any improvement in your skills or any result in real-life conversations, and the absence of a particular personal result does not by itself constitute grounds for a refund. This does not limit any non-waivable rights you have under applicable consumer protection law.

6. Exceptional Circumstances

We may, at our sole discretion, issue a refund or credit in exceptional cases, such as duplicate charges, verified billing errors on our side, or extended unavailability of a paid feature caused by us. Issuing a refund in one instance does not obligate us to issue refunds in other instances.

7. How to Request a Refund

To request a refund, contact us at support@leviachat.org and include:

• The email address associated with your account;
• The date and amount of the charge, and the Stripe receipt or transaction identifier where possible;
• A brief description of the issue.

We aim to respond to all refund inquiries within a few business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when the updated Policy is posted, as indicated by the "Last updated" date above, and apply to purchases made after that date.

9. Contact Us

For any questions about this Refund Policy, please contact us using the details below.